Our Guidelines for a Smooth Ride

Acceptance of Terms

Hi there! By visiting or using Aero Ique’s website, you’re agreeing to these terms. It’s a bit like a handshake, really. We want you to feel comfortable when you shop with us, so please read through everything carefully. If you don’t agree, it’s perfectly okay to browse elsewhere. Your understanding and acceptance of our terms help us create a smooth experience for you, and we truly appreciate it.

Eligibility to Purchase

To shop with us, you need to be at least 18 years old or have the consent of a parent or guardian. If you’re under 18, please ask an adult to help you out. We want to ensure everyone has a positive experience here, and that includes making sure all our customers are capable of entering into binding agreements. If you’re unsure about anything, just reach out to us.

Account Security

Keeping your account secure is super important to us! When you create an account, make sure to use a strong password and keep it confidential. If you suspect any unauthorized access, please let us know right away. Remember, you’re responsible for all activities that occur under your account. If you have any concerns, send us a note at [email protected], and we’ll help you sort things out.

Orders and Payment

When you’re ready to order, just know that we accept various forms of payment. Once you place your order, you’ll receive a confirmation email from us. It’s like a little wave to say we’ve received it! If you notice anything odd—like a charge that doesn’t match—please get in touch with us so we can fix it. We want you to feel confident in every transaction.

Pricing and Errors

We strive to provide accurate pricing, but sometimes mistakes happen. If you see a price that seems off, we’ll let you know before processing your order. We believe in transparency, so if there’s an issue, we’ll be upfront about it. Your trust means everything to us, and we wouldn’t want you to feel misled in any way.

Shipping and Delivery

Shipping can sometimes feel like waiting for a friend to arrive, right? We aim to dispatch your order promptly, but keep in mind that delivery times may vary based on your location. Once your bicycle frame is on its way, you’ll get a tracking number so you can follow its path. If you have questions about shipping, don’t hesitate to reach out.

Returns and Refunds

We understand that sometimes things don’t go as planned. If you need to return an item, let us know within 30 days of receiving it. We’re happy to help with the process! Just make sure the items are in their original condition. Your satisfaction is important to us, and we want to ensure you’re happy with your purchase.

Intellectual Property

All content on our website, from the images to the text, belongs to Aero Ique. We take pride in our work and hope you enjoy it, too! Please don’t copy or use our material without permission. If you have any questions about our intellectual property, feel free to ask. We’re always here to chat!