How We Respect Your Privacy

Information We Collect

Hey there, it’s good to see you! At Aero Ique, we value your trust and want to be transparent about the information we gather. When you interact with us, such as browsing our website or placing an order, we collect personal data like your name, email address, shipping address, and payment details. Additionally, we might collect some information about your device and browsing behavior to enhance your experience with us. Rest assured, we only collect what’s necessary to serve you better.

How We Use It

We use your information primarily to fulfill your orders and provide you with the best service possible. This includes processing payments, shipping your custom bicycle frames, and keeping you updated about your order status. We also use your details to send you promotional messages if you’ve opted in. However, you can easily unsubscribe from these communications at any time. We’re here to make your cycling experience enjoyable and personalized.

Sharing & Disclosure

Your privacy matters to us, so we don’t sell or rent your personal information to third parties. However, we may share your data with trusted service providers who assist us in operating our website and conducting our business. This could include shipping companies and payment processors. We ensure these partners respect your privacy and only use your data as necessary to provide their services. You can feel confident knowing that we choose our partners carefully.

Cookies & Tracking

Cookies are a part of how we enhance your experience on our website. These small files are stored on your device when you visit us. They help us remember your preferences and improve site functionality. You can manage your cookie preferences through your browser settings, but keep in mind that disabling cookies might affect your experience. We also use tracking technologies to analyze website traffic and usage patterns, which helps us make informed decisions for improvements.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. If you’ve made a purchase, we keep your data for as long as necessary to handle your order and any related inquiries. After that, we’ll safely delete or anonymize your data. Our goal is to balance keeping your information secure while also respecting your privacy.

Security

Keeping your data safe is a top priority for us. We implement a variety of security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, and secure server infrastructure. While we strive for utmost security, remember that no method of transmission over the internet is 100% secure. We’ll always do our best to protect your data.

Your Rights

You have rights regarding your personal data, especially if you reside in California or other states with specific privacy laws. Under the CCPA, CPRA, VCDPA, CTDPA, and CPA, you can request access to the information we hold about you, request deletion of your data, and opt-out of the sale of your personal information. For those in the EU, the GDPR grants you similar rights. If you wish to exercise any of these rights, just reach out to us.

Children’s Privacy

Aero Ique is committed to protecting children’s privacy. We do not knowingly collect personal information from children under 13 years of age. If we learn that we have inadvertently collected such information, we will take steps to delete it. If you believe that we have collected personal information from a child, please contact us immediately. We want to ensure that our practices are safe for everyone.